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Please note that the casino software contains complete
help files for any issue you are likely to encounter with the games, your account, or the cashier.
| How do I start playing at Golden Palace.com? |
| • To start playing, you must first download the free
casino software. Downloading the software to your PC, as opposed to web-based play in your browser, makes
the games much quicker and more stable, since all the casino graphics and multimedia effects are already
installed on your computer. Only small packets of information are transferred between your computer and
Golden Palace's servers. |
| How long will it take to download the software? |
| • The average download time for the 'SetupCasino.exe'
file is 12-15 minutes using a 33KBS modem. Cable and ADSL connections take approximately 2 minutes. It
is only necessary to download the software once. After the initial download and installation, the program
is available on your computer's Start menu and/or Desktop. |
| What do I do after downloading the software? |
| • Run the program you downloaded: SetupCasino.exe. The
installation wizard will guide you through the entire process. |
| What are the minimum system requirements? |
• Windows XP/2000/98/95/NT
• Pentium 100MHz
• 24MB RAM
• SVGA Monitor, 256 colors
• At least 60MB free Hard Disk Space
• Internet Explorer 6 |
| Can I use the software with AOL? |
| • The software is compatible with AOL 3.0 or later versions. |
| I am receiving the message, 'Account not found. Please verify your account information
and try again'. What do I do? |
| • You may be trying to access the DEMO mode casino with
a REAL mode username and password or vice-versa. Please contact Golden Palace Casino's 24/7 Customer Service
Department and their agents will verify your account information. |
| What do I do if I can't find the install file on my desktop? |
• Click 'Start' at the bottom left of your screen
• Select 'Find' then click 'Files or Folders...'
• Type 'SetupCasino.exe' in the space provided, then select 'My Computer'
from the drop-down menu in the 'Look In' field
• Click 'Find Now'
If the search is successful, the install file will be displayed in the search window.
Double-click the file to install the software. After you have installed the software, you can play the
games by selecting 'Golden Palace.com' in your 'Programs' menu.
If the search window is empty, you must re-download the software. Contact Golden Palace's 24/7 Customer
Service Department and their agents will walk you through the process. |
| What games does Golden Palace.com have? |
| • The list is big and constantly growing. Click
to see the complete list. Every day Golden Palace is working in new concepts and developing new games.
You will be notified automatically whenever a new game becomes available. |
| How is the outcome of the games being generated? |
| • Golden Palace uses a very sophisticated Random Number
Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes
games are created with this random number generator. In all card-based games, like Blackjack and Baccarat,
the decks of cards are shuffled prior to each hand being dealt. |
| How do I chat with other players? |
| • All you need to do is click on the 'Chat' button in
Multi-player and Private-group tables then type whatever you want to say to the other players. To send
the text, click on the 'Chat' button again, or press ENTER. |
| What is a Multi player or Private group table? |
| • To play with other players all you need to do is join
a multiplayer table. The system automatically assigns you to a table where there is an empty seat. A Private-Group
table is where you can play alone with your friends without being interrupted by other players. In order
to join a Private-Group table you have to type-in the name of the table you wish to join. If the table
has been created by your friends, you will join this table, if not - than a table will be created for
you (then you can tell your friends to join you.). |
| What happens if I am suddenly disconnected from the Internet while I play? |
• Losing your Internet connection does not pose a problem
when you play at Golden Palace.com. They have developed a sophisticated system which protects the player
in when this happens. If you get disconnected (for whatever reason) in the middle of a game, there's no
need to worry. While playing Blackjack, Craps or Video Poker you will automatically be returned to the
EXACT state were the game was interrupted. This allows you to continue exactly from where you left off,
and you will continue playing and making game decisions as if nothing happened.
In games like Slots and Roulette, where the player does not make decisions in the game after the round
had been started, you can just log-in to the casino again and see how the game had finished by clicking
on the 'Game history' button. |
| What do I do if after placing a bet I suddenly change my mind? |
| • In games like Blackjack, Roulette, Craps and Baccarat
click on the chips that you wish to remove with your right mouse button. In Roulette you can also click
on the 'Clear Bet' button to remove your entire bets from the table. In Slots and Video poker, press the
'Cash out' button to remove your coins from the machine back to your balance. If other coins remain in
the machine, don't worry, they will automatically return to your balance once you exit the game. |
| Where can I find complete detailed instructions on the various games? |
| • Golden Palace's download software comes with context
sensitive 'Help'. Whenever you need help, click the Help button in the casino lobby for a complete set
of instructions and explanations on all Casino games. |
| How old do I have to be to play for real money? |
| • In order to play for real money you must be at least
18 years of age. Fun mode players have no age limitations. |
| I am not sure what was the previous game round result. What do I do? |
| • The 'Game History' section allows you to view the previous
played hands and their results. |
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